Welcome to Kids Help Phone’s general contact page. Here, you can find answers to our most frequently asked questions, as well as a form to submit comments / questions about donations, events, volunteering, programs, partnerships and more to our administrative team.
You can check out our e-mental health services for ways to connect with our professional counsellors and volunteer crisis responders 24/7.
To donate over the phone, you can call donor services at 1-800-268-3062.
You can use the following mailing addresses:
Suite 570, 789 West Pender Street
Vancouver, BC V6C 1H2
Phone: 778-379-5437
Toll-free: 1-844-849-4551
300-439 University Ave.
Toronto, ON M5G 1Y8
Phone: 416-586-5437
Toll-free: 1-800-268-3062
Jeunesse, J’écoute / Kids Help Phone
1200 McGill College Avenue, Suite 1680
Montreal QC, H3B 4G7
Phone: 514-273-7007
Toll-free: 1-866-814-1010
Nova Scotia Office
90 Western Parkway, Suite 102
Bedford, NS B4B 2J3
Phone: 902-457-4779
Toll-free: 1-888-470-8880
You’re welcome to send a message to our communications team. For our latest press releases, statements and media coverage, you can visit our Press Room.
You might find our Donor FAQ and events page helpful. You can also explore some different ways to give to Kids Help Phone.
Fundraising events rally communities, increase awareness and change the landscape of youth mental health from coast to coast to coast. You can visit our events page to learn more.
From fundraising to frontline services, volunteers are an essential part of Kids Help Phone’s past, present and future. You can visit our volunteer page for information about our active volunteer opportunities, including student placements.
You can check out our careers page to access job postings and learn about how you can make a difference in the lives of youth across Canada.
You can visit our partnerships page for information about ways to partner with Kids Help Phone. You can also reach out to your regional representative to share your goals and discuss ways you can collaborate in a meaningful way to help young people.
You can visit our e-mental health services page to learn about how young people can get support with mental health and well-being. We also offer resources for caring adults, educators, supporting Indigenous youth, supporting newcomer youth and supporting Black youth.
Yes! We have lots of mental health materials to download, print and share on social media. You can also check out our materials for supporting Indigenous youth, supporting newcomer youth and supporting Black youth. You’ll find even more information and materials to share on our Instagram, Twitter, Facebook, LinkedIn and YouTube channels.
We’re committed to providing excellent service, and we always appreciate your feedback. If you’d like to submit a complaint, please use the form below and select “Complaint” in the subject dropdown. For more information, you can read our complaints policy.
You can complete the form below to get in touch with our administrative team.
Live Chat is available from midnight until 7:00 a.m. You can always text CONNECT to 686868 to reach a trained volunteer Crisis Responder 24/7.
For a better mobile chatting experience, download our Always There app
Get information about how your thoughts, feelings and behaviours are connected and what you can do to care for your well-being. Learning about mental health can help empower you with the language to communicate how you’re feeling.
Practise with tools, tips and resources to help build your skills and improve your wellness in the way that feels best for you. Learn how to identify your strengths, communicate thoughts and feelings, overcome obstacles and connect with support.
Find out how much you know about specific topics and get resources to learn more.
Reduce stress and have fun at the same time.
Identify who and where your community is to get help when you need it.
Try different tools to express how you’re feeling.
Access tools for safety planning and reporting.
Regain calm and relax with these activities.
Identify how you’re feeling and find resources to support you right now.
Explore lived experiences from other young people across Canada. Learn from real-life youth stories, gain new ideas and ask questions to connect and inspire your own wellness journey.
The Peer-to-Peer Community is a space to connect with other youth and tell your story, provide encouragement or get support (or all of the above!).
On the Feel Out Loud Community Creator Space you can explore content created by your peers and / or share your own (written, image or video content welcome!).
Find out what other young people are contacting us about.
If you need help right now, you can talk to a trained volunteer crisis responder about anything you're going through. No issue is too big or too small.
If you identify as Indigenous, you can ask to be connected with a First Nations, Inuk or Métis crisis responder (if one’s available) by messaging FIRST NATIONS, INUIT or METIS to 686868.
Connect with a professional counsellor to better understand what you're going through and help take a step in the direction you want to go.
You can immerse yourself in data about some common conversation topics to get a deeper understanding of mental health in Canada.
Want to learn about mental health, connect for support or get involved? You can check out our tools and resources.
